Returns & Exchanges

Due to the perishable nature of our handmade treats, we are unable to accept returns or exchanges once an order has been dispatched. However, if your order arrives damaged or incorrect, we are committed to making it right as quickly as possible.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged product, the packaging it arrived in, and the delivery label to help us investigate with our couriers.

• 2.
  Contact Customer Service

  Email our team at [email protected] within 24 hours of delivery, including your order number and the photos you have taken.

• 3.
  Quality Assessment

  Our dedicated team will review your claim immediately to determine the best course of action, which may include a replacement or a full refund.

• 4.
  Resolution Delivery

  Once approved, we will process your refund to the original payment method or dispatch a fresh replacement via our express delivery service.